Apple Inc. is currently in the spotlight in France due to concerns about the radiation levels of its iPhone 12. The company has issued guidance to its tech-support staff, advising them not to provide any unsolicited information on this matter. When questioned about the French government's concerns that the model surpasses acceptable standards for electromagnetic radiation, Apple's frontline workers have been instructed not to divulge details. The standard two-week return policy is emphasized, discouraging exchanges or returns based on radiation concerns unless the purchase was made within that window.
When it comes to the phone's safety, customers are assured that all Apple products undergo rigorous testing to confirm their safety. Earlier this week, the French government called on Apple to halt iPhone 12 sales, citing tests that revealed overly strong electromagnetic wave emissions. In response, the French digital minister has given Apple a fortnight to address the issue via a software update.
Apple prohibited employees from discussing that issue!
Contrary to the French government's claims, Apple firmly defends the iPhone 12's compliance, emphasizing their engagement with French officials. They've provided both in-house and third-party laboratory test results to demonstrate that the iPhone 12 operates within the prescribed legal limits.
Interestingly, Apple's decision to phase out the iPhone 12 coincided with this controversy. This model, which was launched in 2020, was taken off the market with the introduction of the iPhone 15 line. However, given that more than 100 million units of the iPhone 12 were sold in its initial seven months, as reported by Counterpoint Research, the concerns raised by France could potentially affect millions of existing users. Moreover, in the wake of France's announcement, other EU nations, including Belgium and Germany, are now examining the iPhone 12's radiation levels more closely.