Microsoft announces Viva Sales for businesses
Promising a brand new experience for sales teams, Viva Sales application automatically transfers all customer data processed on Office 365 and Microsoft Teams to CRM systems.
Helping sales teams focus on sales and eliminating time spent on manual data entry, Viva Sales uses artificial intelligence to automatically capture insights across Microsoft 365 and Teams. In this way, the need for field sales personnel to enter data manually is eliminated, and artificial intelligence-oriented suggestions and reminders are also offered to the sellers without disrupting the workflow. Viva Sales streamlines the seller experience by putting the insights offered by the tools that sales teams are already using, in the right context; it saves sales teams time and gives organizations a more complete view of the customer.
Microsoft announces Viva Sales for businesses
Explaining why Viva Sales is a game changer for businesses, Michel Diab, Director of Business Applications at Microsoft MEA, said, "It's not uncommon for vendors to have customer information and deal insights saved in Outlook files, Excel spreadsheets, Teams chats, and more. Any ask a seller and they will tell you that manually recording all this information into their CRM system is time consuming and painstaking.Viva Sales not only shortens that time, it also provides rich insights that enable sellers to understand the overall value of their commitments, measure KPIs and overall sales. “It helps them completely revolutionize their experience.”
Viva Sales provides a level of customer interaction data not available before. While field salespeople are working, they can tag customers in Office applications such as Outlook, Teams or Excel, and Viva Sales automatically captures this as a customer record, just like any other customer-related data. That data can be easily shared with team members when collaborating in Office and Teams, without the need to retype or search in a CRM.
Powered by data and artificial intelligence, Viva Sales suggests next steps to move a customer through the sales funnel; prioritizes work and next steps, and enables sales teams to access full history and customer interaction materials. Viva Sales also offers AI-powered recommendations to sales teams to improve customer engagement, optimizing follow-up with the right steps, actionable reminders, and recommendations to accelerate sales.
